There is no faster way to kill the customer experience than with overcomplication and confusion, writes Michael McQueen.
At Work
Recent studies into worker engagement and ‘quiet quitting’ are showing that workplace cultures are suffering from hybrid work arrangements.
Show up. Share your story. Share your message. Do that really uncomfortable thing that your soul is urging your to do.
Advertising campaigns attempting that use self-deprecating humour are successful in today’s cultural climate.
Here’s some tips that will help you make the most out of your week and be cheering come Friday – and not just because the week is over!
In order to stay the course and remain customer-focussed, organisations must be very clear on their purpose for existence.
